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Customer Service Center

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Shipping Information

Standard Shipping charges are intended to cover the costs incurred to process, prepare, and transport your order and related customer service. Standard rates are based on the non-sale price, as detailed in the charts below.

Please Note: Shipping & Processing is calculated using the regular price of merchandise before tax is applied.

Peak Season Surcharge: We are experiencing increased operating and delivery costs, including additional third-party carrier costs and charges, and other increased costs associated with processing, preparing and transporting customer orders during the peak holiday season. As a result, in order to help maintain a high level of customer service and timely delivery during this difficult time, on most orders a surcharge of $2.99 will be added to the shipping and processing charges for each item delivered from November 23 through December 24, 2022. The total surcharge amount (including for orders containing multiple items delivered during the above timeframe) will be shown under “Shipping” on the “Order Summary” page prior to payment.

Holiday Order Cut-Off Dates

For Arrival ByStandard Shipping* (4-7 BUS. DAYS)3 Day Express** (3 BUS. DAYS)2 Express** (2 BUS. DAYS)Overnight (1 BUS. DAY)**Overnight Saturday Arrival**
Hanukkah EveWednesday, December 7Tuesday, December 13Wednesday, December 14Thursday, December 15Friday, December 16
ChristmasSunday, December 18Tuesday, December 20Wednesday, December 21Thursday, December 22Friday, December 23
New Year's DaySunday, December 25Tuesday, December 27Wednesday, December 28Thursday, December 29Friday, December 30
Standard Shipping and Processing Rates (4-7 business days)
Order Subtotal per Shipping Address to a Named Recipient*Add
$0.01 - $15.00$6.99
$15.01 - $30.00$8.99
$30.01 - $60.00$14.99
$60.01 - $100.00$19.99
$100.01 - $200.00$25.99
$200.01 and over16% of order subtotal
Express Shipping And Processing Rates
EXPRESS METHODCHARGE PER ITEM
3-Day Express (3 business days) Orders must be placed by 11 a.m. ET*$9.99 per item + Standard Rate
2-Day Express (2 business days) Orders must be placed by 11 a.m. ET*$11.99 per item + Standard Rate
Overnight Express Orders must be placed by 11 a.m. ET*$19.99 per item + Standard Rate
Priority Overnight (where available) Orders must be placed by 11 a.m. ET* Saturday arrival to some locations$24.99 per item + Standard Rate

*Orders placed after 11 a.m. ET will ship next business day. Orders for highly perishable items placed after 11 a.m. ET on Wednesday will ship the following Monday to avoid weekend transit.

Canada Deliveries

Most non-perishable gifts can be shipped to Canadian addresses. Deliveries to Canada will incur an additional surcharge of $17.99 per item, plus standard delivery charges.

Alaska & Hawaii Deliveries

For shipping to these destinations, please add an additional $9.99 per item plus Standard Shipping Charge.

PO Box Deliveries

Only non-perishable products can be shipped to a post office box. If your order contains perishable products, such as frozen seafood or live shellfish, you must include a physical shipping address. Please note that orders shipped to a PO box will incur a surcharge of $5.99 unless you are a Celebrations Passport® member.

Shipping

  • Free standard shipping
  • Free 2-day or 3-day shipping
  • Standard overnight for $9.99 (instead of $19.99)
  • Priority Overnight (Saturday delivery) for $12.99 (instead of $24.99)
  • No $5.99 surcharge for PO Boxes
  • No $9.99 surcharge for Alaska or Hawaii addresses

Additional Shipping & Processing Information

All shipping and processing charges are based on the regular price of merchandise shipped to a named recipient at a single address. To ensure your gift arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Wine shipments cannot be delivered to a P.O. Box. Incorrect addresses may delay shipment. Your order may be subject to additional charges for address correction or forwarding by postal or shipping services. We reserve the right to correct error(s) in printed or electronic publications. If rising costs affect shipping charges, a surcharge may be included and will be reflected in your order total.

Sustainable Shipping Materials

Recycled Denim Insulation: When shipping frozen products, we insulate our packages with padded liners made of cotton fibers from recycled denim. Made in the USA of post-consumer blue jeans, our recycled denim insulation offers extraordinary thermal protection, conserves natural resources, saves energy, and diverts hundreds of tons of textile waste from landfills each year. And because authentic denim is made of natural cotton fiber, denim and denim insulation can safely be reused, repurposed, or recycled through our mail-in recycling program. The first food home-delivery brand to collaborate with Cotton’s Blue Jeans Go Green™ denim recycling program, we offer mail-in recycling for the denim padding in your box, along with any worn-out denim (90% cotton or greater) you want to include. We ask that you cover the cost of shipping, so use the shipping method that works best for you. Please remove the recyclable poly wrapper (4-LDPE) from the padding and reuse your shipping box to package your old denim and/or padding. , attach it to the box, and send it by USPS, UPS, or FedEx.

Blue Jeans Go Green™ is a trademark of Cotton Incorporated.

Cardboard Boxes: Frozen products are shipped separately from nonperishable products, and both are packaged in corrugated cardboard boxes. Made of materials sourced from SFI®-certified suppliers in North America, our boxes contain 53% postconsumer waste and are widely recyclable by curbside and drop-off recycling programs. While most recyclable materials end up in the landfill and don’t get reused, 93% of corrugated cardboard is recycled and can be re-pulped into new paper products up to seven times. This makes cardboard the most reusable consumer-based material in the world.

Customer Service