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Free shipping on orders over $99

Shipping Information

Shipping Alert: Our office will be closed for the Labor Day holiday & there will be no shipments Monday the 7th of September.
Please also note that some shipments to TX, LA and CA are still delayed due to carrier delays.

Shipping | General fees and policies

Standard Shipping

Free shipping on all orders of $99 or more.
Orders with perishable items (frozen) must be $65 or more.
Some premium services cost more: see below.

Standard Shipping Fees

Up to $49.99 = $6.95 shipping
$50 - $98.99 = $12.95 shipping
$99 and over = FREE shipping*
NOTE: Free standard shipping applies to each order of $99 or more per U.S. shipping address other than Alaska and Hawaii.

Perishable packages sent to Alaska and Hawaii* are subject to the following surcharges:

For orders up to $200 the surcharge = $19.95
For orders above $200 the surcharge = 10% of the order total.
*Non-perishable orders going to Alaska and Hawaii that total $99 or more ship Free.

Shipping Policies

Free shipping on orders of $99 or more applies to our standard deliveries to the United States. Shipping is calculated separately for each delivery address.

Perishable (Frozen) Minimum order: Frozen products must total $65.00, to prevent thawing during shipping.

Non-Perishable Foods (canned and dry) are shipped via Ground and normally arrive within 3 to 7 business days, depending upon destination.

Frozen Foods ship via 1- to 3-Day Express Ground Service, or 2nd Day Air Service Monday - Wednesday, depending on destination.

Live shellfish only ship Monday through Thursday. Orders must be placed before 5 p.m. PST the previous day.

Sunday orders arrive Tuesday
Monday orders arrive Wednesday
Tuesday orders arrive Thursday

Holiday Shipping Guidelines

Thanksgiving (November 26th) Deadlines

Free shipping on all orders of $99 or more.
Orders with perishable items (frozen) must be $65 or more.
Some premium services cost more: see below.

Christmas Deadlines

Up to $49.99 = $6.95 shipping
$50 - $98.99 = $12.95 shipping
$99 and over = FREE shipping*
NOTE: Free standard shipping applies to each order of $99 or more per U.S. shipping address other than Alaska and Hawaii.

New Year’s Deadlines

For orders up to $200 the surcharge = $19.95
For orders above $200 the surcharge = 10% of the order total.
*Non-perishable orders going to Alaska and Hawaii that total $99 or more ship Free.

When should my order arrive?

Non-Frozen Goods: Order/Shipping using Regular Service:

Shipped via Ground Monday through Friday (except holidays), and normally arrive within 3 to 7 days, depending upon destination.

Shipments to Washington State, Oregon, Northern California, and Idaho may arrive in 1 to 2 days.

Frozen Foods: Order/Shipping using Regular Service*:

Orders placed Saturday, Sunday, Monday, or before 10 AM Tuesday will ship Tuesday* to arrive 1-3 days later.

Orders placed between 10 AM Tuesday and 10 AM Wednesday will ship Wednesday* to arrive 1-2 days later.

Orders placed after 10 AM on Wednesday through 12:00 midnight Friday will ship Monday* to arrive 1-3 days later

Frozen Foods: Order/Shipping using Overnight Service*:

Orders placed Monday, Tuesday, Wednesday, or before 10 AM on Thursday will ship that day to arrive the following day.

Orders placed after 10 AM on Monday, Tuesday, and Wednesday will ship the following day to arrive the day after … in other words, two days after the day the order was placed.

Orders placed after 10 AM Thursday or at any time on Friday, Saturday, or Sunday will ship the following Monday to arrive Tuesday.

*Except when a holiday falls on the designated shipping day.

Live Shellfish: Order/Shipping using Overnight Service*:

Live shellfish will only ship Monday through Thursday. Orders must be placed before 5 p.m. PST the previous day.

Sunday orders arrive Tuesday

Monday orders arrive Wednesday

Tuesday orders arrive Thursday

Wednesday orders arrive Friday

NOTE: We cannot guarantee specific delivery times

We strive to deliver your order on time to the address you designate. Virtually all of our deliveries are successful and we want to make sure yours is among them!

The courier will normally knock on your door and, if no one answers, will leave your package at your door.

Occasionally, perishables will arrive a day early. In most cases, if no one is home, couriers will leave the package at your door.

We are not liable for orders that are not retrieved in a timely manner.

If you have very special delivery needs, please call Customer Service at 800-608-4825 for assistance.

Premium Services and Fees

Premium Shipping Upgrades on orders containing frozen and non-frozen items are calculated separately.

For the Non-Frozen portion of your Cart:

Upgrade to 2nd Day Air Delivery: Add $12.95 up to $110, 12% of total above $110.

Upgrade to Overnight Delivery: Add $35.00 for orders totaling up to $205.00. Add 17% of the total to orders totaling $205 or more. For example, it would cost $38.25 to upgrade an order of $225 to overnight delivery (225 x 0.17 = 38.25).

For the Frozen portion of your Cart:

Upgrade to Overnight Delivery:

Add $35.00 for orders totaling up to $205.00. Add 17% of the total to orders totaling $205 or more. For example, it would cost $38.25 to upgrade an order of $225 to overnight delivery (225 x 0.17 = 38.25).

Handling Frozen Goods

We ship our frozen products with dry ice.

Perishable products should be refrigerated or frozen upon receipt.

Sometimes packages do not arrive solidly frozen. As long as they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.

Unopened, vacuum-packed smoked fish packages have a refrigerated shelf life of about 2 weeks.

Unopened, vacuum-packed non-smoked fish packages have a refrigerated shelf life of about 3 days.

After opening, smoked fish is best consumed within 3 days.

Consume non-smoked fish (and our lightly smoked “oven ready” sablefish) within 1 day of thawing, or keep frozen.

Canadian Shipping Information

No Online Orders to Canada; Express-Service Limitations

Rising taxes and fees force us to halt all online sales and sales of perishable goods (one exception described, below*) to Canada.

Canadian customers must place their orders toll-free at 866-482-5887 on Monday through Friday from 7:00am to 4:00pm Pacific Time.

Canadian orders will now be sent by post, using Priority Mail International.

Customers should expect to pay any applicable taxes or customs fees upon package delivery.

*We can only send non-perishable goods, unless a Canadian customer uses their own FedEx account, at their own risk.

Canadian customers who request shipping of goods via their own FedEx account (at their own risk), will not be charged for shipping.

Customers who use their own FedEx accounts can order frozen and/or non-perishable goods and request upgraded shipping of non-perishables.

International Orders: Canada Only

International shipping is limited to Canada. And we can only ship non-perishable goods to Canada, unless a customer uses their own FedEx shipping account. The cost of non-perishable Vital Choice shipments to Canada will be calculated based on weight. For more information, see Canadian Shipping Information, above.

Canada: We cannot ship perishable items to Canada, unless a customer uses their own FedEx account at their own risk. However, we can ship non-perishable goods to Canada — for details, see Canadian Shipping Information, above.

Sustainable Shipping Materials

Recycled Denim Insulation: When shipping frozen products, we insulate our packages with padded liners made of cotton fibers from recycled denim. Made in the USA of post-consumer blue jeans, our recycled denim insulation offers extraordinary thermal protection, conserves natural resources, saves energy, and diverts hundreds of tons of textile waste from landfills each year. And because authentic denim is made of natural cotton fiber, denim and denim insulation can safely be reused, repurposed, or recycled through our mail-in recycling program. The first food home-delivery brand to collaborate with Cotton’s Blue Jeans Go Green™ denim recycling program, we offer mail-in recycling for the denim padding in your box, along with any worn-out denim (90% cotton or greater) you want to include. We ask that you cover the cost of shipping, so use the shipping method that works best for you. Please remove the recyclable poly wrapper (4-LDPE) from the padding and reuse your shipping box to package your old denim and/or padding. Print this shipping label, attach it to the box, and send it by USPS, UPS, or FedEx.

Blue Jeans Go Green™ is a trademark of Cotton Incorporated.

Cardboard Boxes: Frozen products are shipped separately from nonperishable products, and both are packaged in corrugated cardboard boxes. Made of materials sourced from SFI®-certified suppliers in North America, our boxes contain 53% postconsumer waste and are widely recyclable by curbside and drop-off recycling programs. While most recyclable materials end up in the landfill and don’t get reused, 93% of corrugated cardboard is recycled and can be re-pulped into new paper products up to seven times. This makes cardboard the most reusable consumer-based material in the world.

EPS Foam Coolers: Live shellfish orders are packed in recyclable EPS foam coolers and shipped directly from our shellfish partners on Whidbey Island, WA. Although the availability of EPS recycling programs varies by community and can be limited, the EPS industry uses approximately 50 percent of post-consumer material in the manufacture of new EPS packaging, which reduces the need for raw materials and energy consumption and diverts material from landfills. Click here to find an EPS recycling location near you. If a location is not available in your area, we offer free mail-in recycling through our CubeCycle™ program.

Questions?

Send an email to Customer Service or call us toll-free at 800-608-4825.

WHAT OUR CUSTOMERS ARE SAYING:
I would not buy my fish from anywhere but Vital Choice…I’m so happy to have a source for great tasting, healthy fish.
WHAT HEALTH & NUTRITION EXPERTS ARE SAYING:
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WHAT THE MEDIA IS SAYING:
Vital Box captures the fresh-caught quality of succulent, sustainably harvested Alaskan salmon and northwest Pacific seafood by cleaning and flash-freezing it within hours of harvest.
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Find out what others are saying about Vital Choice