Frequently Asked Questions (FAQs)
- Click on a subject category below to view all of the FAQs related to that subject.
- If you do not find an answer, please send a query from our Customer Service page.
Shipping, Guarantee & Loyalty by Category
Is there a rewards (loyalty) program for Vital Choice?
Yes, Vital Choice has a new rewards (loyalty) program! When Vital Choice was acquired by 1-800-FLOWERS®️, the Vital Rewards program was sunsetted. This means that any unredeemed reward points that were not converted before February 23, 2022 were converted into new coupon codes, and any unexpired/unused coupon codes that couldn't be used by February 22, 2022 were replaced with new coupon codes for use. These coupon codes were emailed to the email address on file in March 2022.
Vital Choice is now participating in the Celebration's Passport®️ program for only $19.99 annually! The Celebrations Passport® program offers you free standard shipping and no service charges for one full year at not only Vital Choice, but all our brands, including, 1-800-Flowers.com®, Wolferman’s Bakery, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $19.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, email loyaltypriority@1800flowers.com or call 800-993-1192. This program is email-based. You must have a valid email address to enroll.
Benefits and Exclusions for Harry & David, Wolferman's Bakery, Stock Yards, and Vital Choice:
- Free standard shipping
- Free 2-day or 3-day shipping
- Standard overnight for $9.99 (instead of $19.99)
- Saturday delivery for $12.99 (instead of $24.99)
- No surcharge for PO Boxes (normally $5.99 per item)
- Wine items (excluding wine add-ons) have a $5.00 flat rate shipping fee
- No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item)
- Passport is valid on sale priced items and is valid with coupons, as well as subscription orders
In addition to these benefits, you can also earn points for rewards! To begin earning points through the Celebration's Passport®️ program, you must create an account on the website with the email address you used when you signed up for Passport, be sure to sign in, and then place your order online. Orders placed over the phone will not be eligible to earn points through this program. The more points you earn, the more rewards you will receive. To view more details on the rewards system, simply click here!
What happened to my unredeemed Vital Rewards points?
When Vital Choice was acquired by 1-800-FLOWERS®️, the Vital Rewards program was sunsetted. This means that any unredeemed reward points that were not converted before February 23, 2022 were converted into new coupon codes, and any unexpired/unused coupon codes that couldn't be used by February 22, 2022 were replaced with new coupon codes for use. These new coupon codes were emailed to the email address on file in March 2022.
Replacement Coupon Code Policy:
- Valid until September 30, 2022
- One-time use only
- Coupons cannot be combined with other promotions, coupons, nor applied to sale priced items
- You can only use one coupon per order
- Valid for Vital Choice products only
- These coupon codes represent a "dollar off" savings which must be used in its entirety on the order
What is the Vital Choice Guarantee?
You and those who receive our products must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.
Click here to see our contact options or simply give us a call at 866-482-5887
When will my order arrive?
Non-perishable goods will arrive within 7 business days.
Frozen products ship either via overnight or 2-day express. Orders placed Wednesday after 10:00am PST/1:00pm EST will not ship until the following Monday. For full details, visit our shipping page!
Can I send gifts to Alaska or Hawaii?
Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from the date of order. Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard delivery charges.
Can I ship to a P.O. Box?
Due to the perishability of many of our items, they may not ship to a P.O. Box. For items that are eligible to ship to a P.O. Box, an additional charge of $5.99 per item will be applied.
Can I send gifts to Canada?
Most non-perishable gifts can be shipped to Canadian addresses. Deliveries to Canada will incur an additional surcharge of $17.99 per item, plus standard delivery charges.
Link to Customer Service Page
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