Frequently Asked Questions (FAQs)

1. Click on a subject category below to view all of the FAQs related to that subject.
2. If you do not find an answer, please send a query from our Customer Service page.

COVID-19 questions

• Will my shipping be impacted?
• Where are your products processed, canned or frozen, and stored?
• How do you protect the safety of products you handle and ship?
• Are you still offering and shipping the same products?

Shopping, Shipping, & Special Offers

• Offers & Rewards
• Customer Service
• Shipping Services
• Privacy & Security
• Ordering & Checkout
• Gift Packs & Certificates
• Guarantee, Refunds, & Returns
• Creating an Account – Why & How
• How are Your Products Shipped?

Loyalty Program, Affiliates, Vital Green Eco Program, & Newsletter

• Vital Rewards Loyalty Program
• Free Vital Choice Newsletter
• Affiliate Program - Features & Benefits
• Vital Green Program & Eco Stewardship

Product Information - General

• Food Purity & Safety at Vital Choice
• Seafood & Health - Omega-3s, Vitamin D, & More
• Customer, Doctor & Expert Endorsements
• Pacific Albacore Tuna (troll-caught)
• Certifications - Organic, Kosher, Sustainability
• Nutrient Information
• Sustainability
• Quality - Value vs. Price
• Non-Perishables - Storage & Handling
• Frozen Goods - Storage & Handling
• Recipes & Cooking Tips
• Wild vs. Farmed Salmon

Perishables - Frozen & Chilled Foods

• Alaskan Scallops
• Wild Pacific Salmon
• Smoked Fish and Lox
• Alaskan Red King Crab
• Organic Berries (frozen)
• Alaskan Sablefish (black cod / butterfish)
• Cultured Vegetables
• Heritage Chicken

Non-Perishables - Canned Fish, Organic Foods, & Dietary Supplements

• Sardines - Canned
• Omega-3 Fish, Salmon, & Krill Oils
• Wild Salmon - Canned
• Albacore Tuna - Canned
• Vitamin D Supplements