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Customer Care

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Shipping Information

Privacy Policy

Returns & Exchanges


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We have discovered that over the last few days we have been receiving email sporadically. The issue is now resolved. If you sent us a message and did not receive a response, please resend or contact us at 866-482-5887. We apologize for the inconvenience this may have caused.

Contact Customer Service
At Vital Choice, we strive to provide the best customer service possible.

You'll find the answers to many common questions by visiting our FAQ section.
If you are wondering about the status of your shipment, you should have received a "Shipment Notification" email that lets you track the shipping of your order.

Customer Service by Email

  • To send order-related emails, leave the "Send My Comments to" menu below set to Customer Service, enter your information, and click Send. To receive a faster response, please include the order number provided in the email receipt we sent to you.
  • To send general comments and suggestions, set the "Send My Comments to" menu below to Feedback, enter your information, and click Send.
Send My Comments To:

Your Name:

Your Email Address:

Your Comments:

Call to Order Anytime

Prefer talking to clicking? Shop by calling our toll-free Sales Line at 800-608-4825, where we take orders 24 hours a day, 365 days a year.

For detailed account and product information, call our special Customer Service Line.

Customer Service Line - Open 5 days a week (specified hours only).

Our friendly Customer Service representatives are here to take orders and answer account and product questions. Call them toll-free at 866-482-5887, Monday through Friday
from 7:00 am to 4:00 pm Pacific Time.

Mailing address

Vital Choice Wild Seafood & Organics
PO Box 4121
Bellingham, WA 98227

Return Policy

We hope you will be delighted with your purchase. If you are not satisfied and would like to return a product, please be aware of the following guidelines:

  • Refund must be requested within 30 days of purchase date.

  • Product must have been purchased from Vital Choice Seafood, Inc.

  • Shipping charges are refundable only if products were delivered late or damaged in transit.

Non-perishable products must be returned to:

Vital Choice Wild Seafood & Organics
2460 Salashan Loop
Ferndale, WA 98248

ATTN: Returns Dept.

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For orders, questions, or assistance call 800-608-4825 any day or time. © 2016 Vital Choice Wild Seafood & Organics, Inc. All Rights Reserved