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Frequently Asked Questions (FAQs)

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My frozen order arrived in a cardboard box instead of a plastic foam container. Why the change?

Since Vital Choice began shipping perishable foods in 2002, we've been committed to environmental sustainability in all aspects of our business.

Along the way one of our biggest challenges has been finding a more eco-friendly shipping container that matched the beneficial cost, weight, durability, and thermal-insulating properties of expanded polystyrene (EPS) plastic foam" containers. And finally, we have.

Our "SeaSaver” insulated packaging combines soft, flexible, fully biodegradable recycled cotton fiber pads covered with a tough, moisture-resistant recyclable/biodegradable film. These pads enclose and protect the dry ice and food within a 100% recyclable cardboard box.