Vital Choice Shipping Policies
When will my Perishable (frozen seafood) items arrive?
Premium services and fees
Handling frozen goods

Standard Shipping Fees

Up to $49.99 = $4.95 shipping
$50 - $98.99 = $9.95 shipping
$99 and over = FREE shipping!

Perishable orders to Alaska and Hawaii are subject to a surcharge.
Surcharge is $19.95 on orders up to $200; Surcharge for orders above $200 is 10% of the order's $ total.

Vital Choice Shipping Policies
NOTE: Currently, we cannot ship to addresses outside the USA, except for non-perishables items ordered from Canada. International shipping costs will be calculated by weight of goods shipped. Please direct any questions you may have about foreign orders to our customer care desk at 800 608-4825. Residents of Australia can order canned seafood from our friends at Vital Choice Australia.

•	Free shipping applies to our standard deliveries to the United States.
•	Shipping is calculated separately for each Cart in your order.
•	Non-perishable (canned/packaged) products are shipped via Ground and normally arrive within 5 to 7 days, depending upon destination.
•	Perishable (frozen) items are shipped by 2nd day air, Monday through Wednesday, unless otherwise requested. The delivery day depends upon when your order was placed.
•	All orders will be shipped within 72 business hours under normal circumstances.

NOTE: You can upgrade delivery service, at an extra charge (see Premium Services, below).  

When will my Perishable (frozen seafood) items arrive?
All times are Pacific Standard: 

• Orders placed between 10 am Wednesday and Midnight Friday will ship Monday to arrive on Wednesday. 
• Orders placed after midnight Friday through Tuesday 10 am will ship Tuesday to arrive on Thursday.
• Orders placed after 10 am Tuesday through 10 am Wednesday will ship Wednesday to arrive on Friday.
• Orders placed by 10 am and upgraded to Overnight will ship the same day Monday - Thursday.
• Overnight orders placed after 10 amThursday or through the weekend will ship Monday.

NOTE: We cannot guarantee specific delivery times. Occasionally, perishables will arrive a day early. In most cases, if no one is home, couriers will leave the package at your door.
If you have very specific delivery needs, please call Customer Service at 800-608-4825 for assistance.

Premium services are charged as follows:

Premium Shipping Upgrades on orders containing frozen and non-frozen items are calculated separately.

For the Perishable portion of your Cart

• Upgrade to Overnight Delivery:  Add $25.00 for orders totaling up to $165.00. Add 15% of the total to orders totaling $165.01 or more. For example, it would cost $33.75 to upgrade an order of $225 to overnight delivery (225 x 0.15 = 33.75).

Handling frozen goods

•	Perishable products should be refrigerated or frozen upon receipt. Slightly thawed sealed portions may be safely refrozen with no perceptable loss of quality or nutritional value.
•	Unopened vacuum-packed smoked Salmon packages have a refrigerated shelf life of about 2 weeks.
•	Unopened non-smoked Salmon packages have a refrigerated shelf life of about 3 days.
•	After opening, smoked Salmon is best consumed within 3 days.
•	Consume non-smoked fish (and our lightly smoked Sablefish) within 1 day of thawing, or keep frozen.

Questions? Send an email to info@vitalchoice.com